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Dragon Boat Canada


IDBF


Canoe Kayak Canada

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[DBWTim]

I guess it's time to resurrect this thread....

Is anyone else frustrated with registering their teams to ADBF? After the problems that they had last year, I would've thought that they would've corrected these issues and made it more user friendly. Wow.. that's word for word what I wrote last year...

I understand that their online registrations aren't ready right now and that they have extended the early bird date but to get an email with a suggestion that those teams wanting to pay for the registration to email your credit card information to them to be a bit absurd. Weren't we taught not to send credit card information through email? I do see that you can send them your phone number to get them to call you but the credit card info through the email really blows my mind...

This has been three years in a row that they have had registration problems..

[StraightLine]

I understand that their online registrations aren't ready right now and that they have extended the early bird date but to get an email with a suggestion that those teams wanting to pay for the registration to email your credit card information to them to be a bit absurd. Weren't we taught not to send credit card information through email? I do see that you can send them your phone number to get them to call you but the credit card info through the email really blows my mind...

This has been three years in a row that they have had registration problems..

Not to mention that their website is poorly designed and very frustrating to use for registration when it is working. 

I don't know for sure in this case, but I've seen it happen within other organizations/events - the organizing committee gets stale and either new people come/are brought on board or the event collapses.

StraightLine.

[schnip]

For a festival of their "calibre" you'd expect them to have a solid registration system.

For me, I don't feel very comfortable calling up some phone number and leaving my credit card number with some person. Or mailing off a cheque to some PO Box and hoping that I'll get registered.

Last year, I didn't even get a receipt for my transaction until I requested one to be mailed to my house. For a festival that requires the teams to pay thousands of dollars, you'd expec a more secure transaction that you feel "safe" doing.

Just my two cents.

[Colossus]

someone should show them how to create an account with PayPal.

[nakano]

OK I know off topic, but just a little information.

Gemini's should (from what I remember hearing) be on their last legs.  They can be put to rest after this year. 

As for what boats replacing them? That is depending on where ADBF wants to go. 

I know people got a chance to check out a BUK boat back in Nov I believe. 

So people, just suck it up for one more year! 

[BlueStreak]

It does seem 'unfitting' for the largest festival in the region to have such a clunky online registration system, but then again, aren't they the only festival in the region with an online system? Still, don't really see why its taken them so long and they still haven't gotten it right. I would guess that they've got some 3rd party doing the website work and that's where the ball's getting dropped. If it is, why don't they find somebody else to build their website for them?

In the meantime, I suppose we should stick to the ole' phone and fax...

[Colossus]

I would guess that they've got some 3rd party doing the website work and that's where the ball's getting dropped. If it is, why don't they find somebody else to build their website for them?

perhaps they aren't aware?  are people letting them know?  (sorry, haven't read the whole thread)  one would assume that if enough people complained, the system might be changed.  however, one can never assume.